If you aren’t satisfied, Serralves Online Shop accepts product returns within 30 days from the date of receipt of the order and subject to the following conditions:
- Product in perfect condition, with its packaging intact;
- In the case of catalogues, audio, video, discs and other multimedia products provided that the warranty seal and / or protective film are still intact.
The refund will be made within 30 days after receipt of the returned order, and will be credited to the credit card account that was used to pay for the item.
Returned products should be sent to:
Serralves Online Shop
Rua de Serralves, 954
4150-500 Oporto
Your feedback is valuable and helps us improve our service.
Any inquiry, suggestions or complaints should be sent to Serralves Online Shop via email to:

AddressRua D. João de Castro, 210
4150-417 Porto Portugal
Latitude 41º 9'35.40"N
Longitude 8º39'35.35ºW
808 200 543